Settings: Users

👉 🎓 See how to do it step by step

Pulsar has three different user roles. Here is a description of each:

User (Basic User): Can view and interact with the app (Tablet and Desktop). Typically, this role is assigned to users who will only make entries/inputs on the mobile app or use the desktop app as a consultation tool.

Admin: Has the same functionality as a Basic User, plus access to settings (except for users and recipients). This role is intended for people responsible for making configurations and updates on the desktop platform, but who do not need permission to manage users.

Super Admin: The Super Admin can perform all functions of both the User and Admin roles. The difference is that this role has permissions to manage users and recipients within the platform.

Creating a User in Pulsar

To register a user in Pulsar, follow these steps:

1. Open the Pulsar Desktop application on your computer.

2. In the menu on the left side, open "Settings" and select "Users".

3. Click the “+” button to add a user.

4. Fill in the required fields.

If your company has more than two plants in Pulsar and the user needs access to a specific one or both, do the following:

Click on the "Companies" field.
Select the plants the user needs to view.
     5. Click "Create".

Managing Users

In the Users section, you will find action buttons to manage existing users on the platform.
Here are more details:

Assign Machine Group

To assign a machine group:

1. Click the "Add Machine Group" button.

2. Select the green circle on the right side of the Machine Group name.

Important: If the user should see all machines, select YES under “all machines.” Otherwise, toggle to NO.
To learn more about machine groups, go to Machine Groups.

Edit User

1. Click the "Edit" button.

2. Select the new attributes for the user.

Update Role
Update Company

Delete User

1. Click the "Delete" button.

2. You will receive a confirmation message.

3. Click "Delete".

Permissions

We’ve launched a new feature in Pulsar that allows you to define user-specific permissions, particularly for logging and editing downtimes.

Since many customers prefer that users cannot modify the cause of a downtime once it has been recorded, we recommend the following configuration (dont forget to "Save Changes" once you define your preferences)

Reset Password

To reset a user's password, the user must follow the steps outlined in our article "Change or Reset Password".

If you need help resetting a user’s password or need assistance, we invite you to open a ticket within the desktop application. Our team will be happy to assist you.

If it is your own password that you want to reset, you can contact us via email and we will help you.

If you have trouble raising a support ticket or need assistance, please don't hesitate to contact your Customer Success representative. We're always happy to help. 🚀️