Machine with "No data"

Machines without data are shown in Pulsar with a gray-colored bar, which may be caused by a problem or disconnection with the Pulsar Smart Hub or the router:

To restore the connection, please check the following in order:

Pulsar Smart Hub

• Power connection of the power adapter.

• LED indicator on the power adapter is on.

• Connection between the Pulsar Smart Hub and the power adapter.

• LED on the Pulsar Smart Hub is on.

Pulsar Smart Hub LED Indicator

• Slow blinking light blue: System is online and operating correctly.

• Off: Check the connection to the power adapter and the power outlet.

• Solid light of any color: Error — restart the hub by unplugging it for 10 seconds.

• Fast blinking light blue or green: Possible issue with the router — check the connection and restart it.

The Pulsar Smart Hub stores sensor data even without an internet connection. Depending on the model, it can store data from 4 hours to several days. Once the connection is restored, the data will sync to the cloud. If the hub is not powered, no data will be stored.

Router

• Power connection of the power adapter.

• Connection between the router and the power adapter.

• Router’s LED indicators.

If the problem persists or you need assistance, don’t hesitate to contact your Customer Success representative, or you can submit a support ticket through the Pulsar app. We are always happy to help. 🚀️